Working Place: Buon Me Thuot, Can T

Working Place: Buon Me Thuot, Can Tho, Da Nang, Khanh Hoa, Ha Noi, HCMC
Woring hour: work on shift
Job Objective
- This position ensures to deliver customer service to the highest possible standard and perform duties associated with the operation of MegaStar Cineplex. This role will include box office, concession/ beer bar, usher, guest service.
- The incumbent will be accountable for the key accountabilities outlined below, however this is not a definitive list and the incumbent may be required to perform additional duties from time to time as determined by the Company.
Key Responsibility
Box Office
- Responsible for sale of tickets in a bright, friendly manner.
- Responsible for all revenue collection and tickets issued.
Concession/ beer bar/ runner
- Responsible for sales of concession items.
- Run food and drinks as required.
- Preparing and displaying food items and drinks to set standards.
- Maintaining strict hygiene and cleanliness standards set by CGV.
- Responsible for correct and safe use of equipments.
- Responsible for the inventory at the concession counter during shift.
- Ensure a complete and up-to-date knowledge of menu items and food preparation.
- Report immediately any incidents of unit food or other irregularities and take such action as appropriate.
Usher
- Ensuring only patrons with correct tickets are allowed into the cinema halls.
- Directing and controlling patrons.
- Ensuring that cinema halls are ready, according to standards.
- Working with projection to ensure that the correct movie and sound level are projected.
- Ensure that all facilities and equipments within the cinema environment are functioning according to set standards.
- Ensure people are seated in the correct seats and deal with any ticketing problems such as double bookings.
- Make sure that people behave properly during the show and ask people to leave if necessary.
- Assist with any medical or security emergencies, help people to vacate the building in emergencies.
Guest service
- Ensure that customers are greeted and directed to the foyer flawlessly in accordance with MegaStar Cineplex standards.
- Receiving and answering in-coming phones.
- Ensure that all customers have enough information about our service such as showing schedules, promotion programs, how to book online tickets, F&B menu items...
- Consult customers on movies.
- Establish rapport with customers to ensure that they satisfy with our services.
Others
- Assist with the provision of service at corporate and social events.
- Attend to any reasonable request by the manager.
Compliance
- Comply with all Company policies and procedures as well as department principles.

Job Requirement
- High school graduate or equivalent
- Customer service oriented
- Knowledge of safety, emergency and evacuation procedures.
- Comfortable handling cash
- Able to work on shifts/ weekends and Public Holidays.