According to ISO/CD 9001/2000, “ISO 9001 states quality management system requirements for use as a means of ensuring conforming product and/or services, and may be used for certification purposes.” The application for ISO 9000 presents requirements for quality management systems, the certification of which can be utilized (1) to demonstrate the company’s capability to meet customer requirements for products and /or services, and (2) for assessment of that capability by internal and external parties (International Organization for Standardization 1999, 19).
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