Reservations/Service Information email [International Flights]We support your travel by sending you emails in a timely manner between the time you make the reservation and arrival.NOTEStarting from December 3, 2015, the domain name of the check-in notification email will change to amadeus.com in conjunction with the gradual implementation of changes to our international passenger service system. Emails from amadeus.com will be in HTML format only, so they may not display as intended on some devices. Customers who use feature phones are kindly requested to register an email address which can be accessed via computer, smartphone, or tablet as the address for receiving emails with e-Tickets and check-in information.There are reports that incorrect flight information such as time and flight number is indicated on Gmail.For correct information, please click the URL in your email and confirm your "Review Reservation Details" display.Please be sure to register an email address when making a reservation to ensure receipt of the latest flight information.It is recommended that you register an address of an email account that can be viewed on a smartphone, tablet or mobile phone. Email address and information providedAddressed to Main Contact person■ Information provided Emails are sent with information primarily regarding reservations (including changes/cancellation) and purchases.■ Email will be sent toAddress registered at the time of reservation as the "Main Contact". (1 email address can be registered per reservation.)■ OtherWhen a purchase is made using the Japan site, a receipt is also attached to the email.Addressed to passenger■ Information provided Emails are sent with information primarily regarding check-in and flight information.■ Email will be sent toAddress registered at the time of reservation as the "Passenger email address(for your e-Ticket and flight information)". (1 email address can be registered for each passenger.)Email example・Email with "e-Ticket Itinerary/Receipt" attached・Check-in information *・Delayed/canceled flight information (Day before/day of departure)*Addressed to the person dropping you off or picking you up■ Information providedemails are sent to a person other than the passenger(s) with arrival/departure information of ANA operated international flights.*■ Email will be sent toAddress(es) registered to receive departure/arrival email notifications after tickets have been issued (two email addresses can be registered per passenger)When emails are sent・Upon departure・2 hours prior to arrival (for flights with flight time of 5 hours or longer)・Upon arrivalAddressed to passengers requesting upgrade■ Information providedEmails are sent with information regarding a reservation for which upgrade is requested (including changes/cancellation).■ Email will be sent toAddress registered at the time of upgrade request. (1 email address can be registered per reservation.)* Flights of other carriers and codeshare flights operated by other operating airlines do not apply.NoteThe security software or mailing system you are using may send the notification emails to your spam box or trash box. Please register ANA email sender's domain "ana.co.jp" and "amadeus.com" * as a safe email address in advance.*only Check-in information mail
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