1. The quality of feedback plan: I

1. The quality of feedback plan:
In this analysis above, we talk about the important of assessment method on the employees psychological and some aspects that leaders should concern to make feedback plan such as choose the right time, be accurate, so on. The success of assessment process must ensure that it has the accurate result and high quality feedback plan. The accurate result and high quality feedback are two elements what make the successful of assessment process. The quality of the feedback depends on the way that the leaders give them for their employees. Therefore, when the leaders want to give feedback for their employees, the leaders should have the comfortable. Besides that, giving the encouragement to the employees is also an important thing to bring the effectiveness for the quality of the feedback. A good encouragement will make them work better and that is the purpose of assessment.
2. The number of grievance from employees:
This is a basic tool to measure the success of assessment process. If the number of grievance of employees is high, it shows there are some problems in assessment process. Grievance occurs when an employee think that the colleagues or leader has unfairly appraisal on his performance, unfairly blocked for promotion. Then, Big C can base on this factor to identify that the assessment process was success or failure.
3. The quality of personal development plan:
After assessment process, the leader will require the personal development of employees. The company will know vision, mission and goals of staffs. Big C leader will know the process success or fail because if the employees provide a high quality personal development plan, it means the assessment process is effective and success. A clear and quality plan must be listed in a specific way such as: organizing of time, the steps taken as well as using limited resources to achieve in a fast and effective way. By this way, the employees can follow all of task in the plan easily without scaring of forgetting anything. Moreover, it will help all of employees control their time as well as many benefits from this. Besides, The working quality of employees need to be controlled and monitored carefully because after these things, Big C managers will be a view of their employees by a better way and they will create a plan to promote Big C’s members as well as expressing their abilities and help all of staffs develop the important skills. The main purpose of this process is help employees identify their strength, weakness and create their own personal development plan in the future.
In each firm, team leaders or direct managers of each department will monitor and evaluate their staff meanwhile the general director will review the result in the meeting. The above action is taken in order to ensure the assessment and evaluation process is accurate and fair for all staff in Big C.