Distribution is an important process to transfer products to the customers. In order to organize a channel of distribution that can provide optimum customer convenience, Camborne Ices company has to take into account: CustomersVietnam is a country has over 80 million people. This is a very large amount of customers. Company can easily find in here a potential market that can bring them profit. In addition, Vietnam locates in tropical area, the climate is very hot in summer or dry season, so ice cream is a popular food for everyone. Moreover, with the development of economy, the living standard of people is increasing, especially in the city. They have tendency to experience something new Product characteristicsIce cream is perishable product. It need to be stored in cold temperature for not to be melt. This kind of product needs continuous refregeration system in the whole delivery process. Distributor characteristicsProducts can be sold retail by hand-held wrapped ice creams on sticks, wholesaler in the supermarket or franchises, or they can be served in the restaurants and coffee shops. Competitors’ channel choiceKinh Do, Vinamilk or Wall’s, they have hundreds of retail outlets, gathering specially near the markets, heavily populated areas or school, etc. Besides, they also sell their products in the supermarkets or grocery convenient stores in box of 500ml, etc. Supplier characteristicsThis is the first time Camborne Ices launches in Vietnamese market, so they need someone who understands about the local knowledge. In this case, some middlemen are needed. Because this is the first time Camborne Ices launches in Vietnam so it’s very important for distributing products in the right place, at the right time and for the right price to create good impression for the customers. The products of Camborne Ice are organic ice cream with unique flavor like ‘ChilliRED’ and ‘Spice Rack’, the company should first introduce the products in the big city such as Ho Chi Minh city or Ha Noi because the population are concentrated. These kinds of ice cream can be served in the restaurants, coffee shops and sold retail by hand-held wrapped ice creams on sticks which are put scattered throughout city or the supermarket like Co-op mart, BigC; and in Metro as wholesaler. They will attract many young people with these flavors. Furthermore, the company has to find the reliable transportation, if they have truck with enough cold degree. Camborne Ices also needs few middlemen who really well-informed about the local market. And finally, to encourage customers to repeat buying products, the company should create a website with attractive interface, give the customers the full information about the products as well as contact details for any feedback. This way will develop customers’ belief in the future and guarantee the safety for products.
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