Managers spend most of their time communicating – reading, and writing,talking or listening – yet the evidence is that they do not always do this assuccessfully. One reason that they has been suggested for this is that, in the past,communication was regarded as a natural process, not been taught in any formal sense. This theory has been changing, and with the concept of communication as an “art” now appears regularly in the management courses and seminars. Communication is probably only one of the least appreciated aspects of management, and more and more organisationsare realising that affective communication involves telling staff why all things are happening. This not only helps day-to-day working but allows changes to be introduced more smoothly, and sometimes leads to improvements for being mentioned by staff. Both the morale and efficiency of an organisation are depend to a great extent on the abilities of its staff to communicate effectively. Communication is not something that should be undertaken only when trouble occurs. It should be both a two-way process, involving listening to as well as talking. Regular exchanges of ideas between managers and staff will help to create good teamwork
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