1. Individual traineeship planning:

1. Individual traineeship planning:
 Process:
- Determine the objectives of individual traineeship
- Determine the tasks and requirements
- Determine how to complete the task
- Set up detailed plan
- Send the supervisor the information about the practical internship : what is the requirements from university and plan for efficient training process
 Achievements:
- Work more effective and saving time
- Enhance planning skill and working with objectives
- Have an overview of practical working process
- Reach an unity between individual target and supervisor’s requirements, expectation between the bank and the university
 Difficulties
The requirements of this training process is quite different from another internship of Vietnamese university ‘s students. The main reason come from the nature of the training project. That means interns have to do the practical task as much as possible to gain experiences, not just understanding the theory in banking sector. The supervisor and other colleagues need to know this difference to have suitable training program
 Solutions:
The requirements and plan need to be clear at the beginning of working process. Therefore, I spend the first meeting to greet and express my expectation with the supervisors to find the best way to carry out my mission at the bank.
2. Adaptation with the work environment:
 Process:
- Get acquainted with the supervisor and other staffs at the office
- Read and understand bank regulation, get to know about working attitudes and moral standards
- Complete administrative task such as : type , print or photocopy documents; greet and consult customers.
- Listen actively to the supervisor. Ask the supervisor for information sources and professional advice
 Achievements :
- Understand and follow the bank code correctly : dress appropriately and working in time
- Have correct attitudes toward colleagues and work assignment
- Complete required task with good result :
 Greet and take the general information of new customers who going to the bank for the first time
 Print and delivery appropriate bank forms with customer request ( such as loan/ guarantee application form, repayment plan form, etc )
 Type, format and photocopy documents
 Make phone calls to get the a appointment or check the information from customers
 Arrange and sort daily transaction receipt as well as related documents
 Briefly introduce about all the financial services and banking product of Vietinbank for the customer who want to know
 Classify and make a label for group customers credit records
 ATM and debit card classification, get information and give cards for customers
 Support credit officers in meetings with customers to evaluate the values of collateral ( by documents and equipments preparation )
- Accumulate a lot of practical knowledge in terms of retail and corporate banking, using IT in data processing
- Chance to develop soft skills
- Abilities to solve problems in working environments, form an intensely focused and appropriate attitudes
- Improve awareness of efficient and profitable working
 Difficulties:
The main function of corporate business department is capital mobilization and handling loans. The workload for each staff in this department is quite significant. All the staff need to concentrate on their work to reduce mistakes as much as possible . Therefore, it is quite hard to ask the staff for detail instructions
 Solution:
- Ask for related documents giving theory about operations or search on the Internet, then read carefully and handle the knowledge at home
- Sum up all the questions and ask the supervisor during break time
3. Find out information about the host firm :
 Process:
- Take an overview of the whole system of Vietinbank Quang Tri branch by get information from Internet and reference material
- Read all the information on Vietinbank webpage, leaflets, posters to know thoroughly all the current credit products of the bank
- Analyze characteristics, target customer and potential market, highlight the benefits of each product in comparison with competitor’s products
 Achievements:
- Understand deeply about the organizational structure and function of each department
- Have knowledge of financial services and banking products , especially in corporate banking sector
- Improve and complete major knowledge about banking operations
- In particular:

a. About organizational structure
Vietinbank Quang Tri branch is organized as hierarchy structure in which the duty and authority are reduce from the top to the bottom. Board of directors is the highest level who have the right to make important decisions and ensure to control all the performances of the bank.
Daily banking operations are specialized. Each staff has their own authority . They have to use their professional knowledge to make their task done perfectly and also take the responsibility for any mistake occurred .
Following is the particular function of each division in the bank:
i. Board of directors ( include Director and Deputy managing director)
 Control and manage all the operations of staffs
 Guide and interpret the correct implementation of function in scope of activities confided by higher authorities
 Make the decision related to organized issues, appointments, commend and reward, punishment, etc towards bank staffs
 Direct the emulation movement and guarantee for the interest of personnel in the bank with the coordination of other labor unions
 Treat or make petition to jurisdiction levels to handle cases that individuals or companies offend monetary, credit or payable system of the branch
 Sign the contracts on behalf of Vietinbank Quang Tri branch
 Control and decide the issues related to organization according to the delegation of the CEO of Vietinbank
ii. Administrative department
 Organize the staffs pursuant to guideline of the SUV and Vietinbank’s rule
 Implement salary policy, social and medicine insurance for bank officers
 Employers recruitment , arrange and organize the staff appropriately with their ability and specialized major
 Administration management and ensure for the branch’s security
iii. Accounting transaction department
 Carry out these operations:
 Collect and expense money in transaction
 Open bank account for customers
 Draw the daily balance sheet to determine the incomings and outgoings of the branch
 Measure cash flows between accounts of bank and customers, interbank operations
 Issue cheques
 Supervise E-banking
iv. Treasury department
 Hold and manage budget in accordance with regulation of the SBV and Vietinbank
 Ensure the treasury security management ( keep the balance and control the amount of domestic cash and foreign currency, saving certificates, commercial papers, collateral record,etc)
 Pay in advance and collect money for saving funds , transactions point in and outside the funds
 Collect and expense money in considerable transaction
v. Electronic data processing department
 Manage and maintain the IT and data processing system
 Computer and electronic equipments maintenance , ensure for continuous and smoothly performance of network
 Data security
vi. Risk management and debt handling department
 Act as a counselor for branch’s director about the activities of credit management
 Supervise loan and investment portfolio
 Guarantee for control the credit limit of current customers
 Credit evaluation and re-evaluation
 Measure and control risks in all banking activities of the branch
 Recover and handle bad debt

b. About major bank operations:
 Capital mobilization:
- Mobilize and collect saving money deposited, time deposit, etc of individuals and organization by Vietnam dong and foreign currency
- Issue certificate of deposit and carry out other kind of mobilization pursuant to The SBV’s law
 Credit granting operations
- Give short- term, middle- term and long-term loans to individuals and companies for set up or develop business
- Grant loan secured by saving books or valuable papers
Besides, the bank also operate other banking activities such as: foreign remittance, foreign currency trading , open market operations, etc

Kết quả (Việt) 1:

1. cá nhân traineeship kế hoạch:  quá trình: -Xác định các mục tiêu của cá nhân traineeship-Xác định nhiệm vụ và yêu cầu-Xác định làm thế nào để hoàn thành nhiệm vụ-Xây dựng kế hoạch chi tiết -Gửi cho người giám sát các thông tin về thực tập thực tế: những gì là yêu cầu từ trường đại học và kế hoạch cho quá trình hiệu quả đào tạo thành tựu:-Làm việc hiệu quả hơn và tiết kiệm thời gian -Nâng cao kỹ năng lập kế hoạch và làm việc với mục tiêu-Có một tổng quan về các quá trình làm việc thực tế -Đạt được sự thống nhất giữa các mục tiêu cá nhân và yêu cầu của giám sát viên, kỳ vọng giữa ngân hàng và các trường đại học khó khăn Các yêu cầu của quá trình đào tạo này là khá khác nhau từ một thực tập của sinh viên đại học Việt Nam. Lý do chính đến từ bản chất của dự án đào tạo. Đó có nghĩa là thực tập có làm việc thực tế càng nhiều càng tốt để đạt được kinh nghiệm, không chỉ sự hiểu biết lý thuyết trong lĩnh vực ngân hàng. Người quản lý và các đồng nghiệp khác cần phải biết sự khác biệt này có chương trình đào tạo phù hợp giải pháp: Các yêu cầu và kế hoạch cần phải được rõ ràng ở đầu của quá trình làm việc. Vì vậy, tôi dành cuộc họp đầu tiên để chào đón và thể hiện kỳ vọng của tôi với các giám sát để tìm cách tốt nhất để thực hiện nhiệm vụ của tôi tại ngân hàng.2. thích ứng với môi trường làm việc:  quá trình: -Làm quen với người quản lý và nhân viên khác tại văn phòng - Read and understand bank regulation, get to know about working attitudes and moral standards - Complete administrative task such as : type , print or photocopy documents; greet and consult customers. - Listen actively to the supervisor. Ask the supervisor for information sources and professional advice Achievements : - Understand and follow the bank code correctly : dress appropriately and working in time - Have correct attitudes toward colleagues and work assignment- Complete required task with good result :  Greet and take the general information of new customers who going to the bank for the first time  Print and delivery appropriate bank forms with customer request ( such as loan/ guarantee application form, repayment plan form, etc ) Type, format and photocopy documents  Make phone calls to get the a appointment or check the information from customers  Arrange and sort daily transaction receipt as well as related documents  Briefly introduce about all the financial services and banking product of Vietinbank for the customer who want to know  Classify and make a label for group customers credit records ATM and debit card classification, get information and give cards for customers Support credit officers in meetings with customers to evaluate the values of collateral ( by documents and equipments preparation )- Accumulate a lot of practical knowledge in terms of retail and corporate banking, using IT in data processing- Chance to develop soft skills- Abilities to solve problems in working environments, form an intensely focused and appropriate attitudes - Improve awareness of efficient and profitable working Difficulties: The main function of corporate business department is capital mobilization and handling loans. The workload for each staff in this department is quite significant. All the staff need to concentrate on their work to reduce mistakes as much as possible . Therefore, it is quite hard to ask the staff for detail instructions  Solution: - Ask for related documents giving theory about operations or search on the Internet, then read carefully and handle the knowledge at home - Sum up all the questions and ask the supervisor during break time3. Find out information about the host firm : Process: - Take an overview of the whole system of Vietinbank Quang Tri branch by get information from Internet and reference material- Read all the information on Vietinbank webpage, leaflets, posters to know thoroughly all the current credit products of the bank - Analyze characteristics, target customer and potential market, highlight the benefits of each product in comparison with competitor’s products Achievements:- Understand deeply about the organizational structure and function of each department- Have knowledge of financial services and banking products , especially in corporate banking sector- Improve and complete major knowledge about banking operations
- In particular:

a. About organizational structure
Vietinbank Quang Tri branch is organized as hierarchy structure in which the duty and authority are reduce from the top to the bottom. Board of directors is the highest level who have the right to make important decisions and ensure to control all the performances of the bank.
Daily banking operations are specialized. Each staff has their own authority . They have to use their professional knowledge to make their task done perfectly and also take the responsibility for any mistake occurred .
Following is the particular function of each division in the bank:
i. Board of directors ( include Director and Deputy managing director)
 Control and manage all the operations of staffs
 Guide and interpret the correct implementation of function in scope of activities confided by higher authorities
 Make the decision related to organized issues, appointments, commend and reward, punishment, etc towards bank staffs
 Direct the emulation movement and guarantee for the interest of personnel in the bank with the coordination of other labor unions
 Treat or make petition to jurisdiction levels to handle cases that individuals or companies offend monetary, credit or payable system of the branch
 Sign the contracts on behalf of Vietinbank Quang Tri branch
 Control and decide the issues related to organization according to the delegation of the CEO of Vietinbank
ii. Administrative department
 Organize the staffs pursuant to guideline of the SUV and Vietinbank’s rule
 Implement salary policy, social and medicine insurance for bank officers
 Employers recruitment , arrange and organize the staff appropriately with their ability and specialized major
 Administration management and ensure for the branch’s security
iii. Accounting transaction department
 Carry out these operations:
 Collect and expense money in transaction
 Open bank account for customers
 Draw the daily balance sheet to determine the incomings and outgoings of the branch
 Measure cash flows between accounts of bank and customers, interbank operations
 Issue cheques
 Supervise E-banking
iv. Treasury department
 Hold and manage budget in accordance with regulation of the SBV and Vietinbank
 Ensure the treasury security management ( keep the balance and control the amount of domestic cash and foreign currency, saving certificates, commercial papers, collateral record,etc)
 Pay in advance and collect money for saving funds , transactions point in and outside the funds
 Collect and expense money in considerable transaction
v. Electronic data processing department
 Manage and maintain the IT and data processing system
 Computer and electronic equipments maintenance , ensure for continuous and smoothly performance of network
 Data security
vi. Risk management and debt handling department
 Act as a counselor for branch’s director about the activities of credit management
 Supervise loan and investment portfolio
 Guarantee for control the credit limit of current customers
 Credit evaluation and re-evaluation
 Measure and control risks in all banking activities of the branch
 Recover and handle bad debt

b. About major bank operations:
 Capital mobilization:
- Mobilize and collect saving money deposited, time deposit, etc of individuals and organization by Vietnam dong and foreign currency
- Issue certificate of deposit and carry out other kind of mobilization pursuant to The SBV’s law
 Credit granting operations
- Give short- term, middle- term and long-term loans to individuals and companies for set up or develop business
- Grant loan secured by saving books or valuable papers
Besides, the bank also operate other banking activities such as: foreign remittance, foreign currency trading , open market operations, etc