FBS Markets Inc. Customer Agreement

FBS Markets Inc. Customer Agreement 2
1. Subject of the Agreement
1.1. This Agreement sets forth the terms and conditions of the Company’s services provision. The Company
provides the following services to the Customer: performing operations in financial markets, performing
transactions with financial tools either presenting or not presenting on the organized market. This Agreement also
sets forth the order of payments between the Parties, in connection with the aforementioned services provision.
Accepting this Agreement the Client guaranteesthe following:
1.1.1. In case the Client is a private person, he/she is a legal person of age. In case the Client is a legal entity, the
entity is capable and no one except the Client has any rights of demand or obligation in respect to the transactions
performed in the Client’s trading account.
1.1.2. All the transactions on the Client’strading account are performed in compliance with this Agreement
1.1.3. In case of any personal data change or modification, the Client is obliged to inform the Company of such
changes. The notification must be an email containing the Client’s first and last name, account number(s), phone
password. The notification must be signed, scanned and sent to support@fbs.com from the email the Client
submitted during his/her account registration.
- In case the Client is a private person he submitsthe registration form personally.
- If legal entity, the form is submitted by the person in charge.
2. Company’s services
2.1. The term “Company’s services” refers to any interactive services or software provided by the Company,
which allow the Client to:
2.1.1. Connect the Company or authorized third Party, receive information and/or quotes from the Company or
authorized third party;
2.1.2. Perform transactions on financial markets through the Company by means of Metatrader 4.0 software,
including electronic data transmission between the Client’s PC (or any similar device) connected to the Internet
and the Company’s authorized network;
2.2. Accepting this Agreement the Client confirms he/she has read the communication rules and agrees that
he/she is only able to perform orders by means of trading terminal and the Company’slive chat only.
2.3. Company’s services include Metatrader 4 software pack, technical analysis means and any third parties’
services offered along with the Company’sservices.
2.4. The Client confirms that the Company may modify, add, rename or leave unmodified the Company’s services
offered in compliance with this Agreement without prior notification. The Client also confirms that the Agreement
is applied to the services which may be modified, added or renamed in future in addition to the services
provided by the Company at present.
2.5. As far as trading operations are concerned the Company only provides execution, not providing any asset
management or recommendations.
2.6. The Company is not liable to (unless set forth in this Agreement):
2.6.1. Track any Client’strading operation status and inform the Client about it;
2.6.2. Close any Client’s open position;
2.6.3. Attempt to execute any Client’s order by different quotes than the quotes offered in Metatrader 4 trading
platform
2.7. Company’s services do not include providing recommendations or information capable of engaging the
Client to perform any transactions. In exceptional cases the Company reserves a right to provide information,
recommendations or advice to the Client, however, in these cases the Company will not be responsible for any
consequences of such recommendations and advices. Despite the Company reserves a right to close or decline any
Client’s position, all the trading operations performed by the Client as a result of imprecise information and/or
mistake still remain in force and are mandatory for both the Client and the Company.
Suite 5, Garden City Plaza, Mountain View Boulevard,BELMOPAN, Belize, C. A.
Tel:+501-822-2990
www.fbs.com
FBS Markets Inc. Customer Agreement 3
2.8. The Company is not a tax agent and acts under the legislation of the Belize. The Parties comply with their
tax and/or any other obligationsindependently and on their own.
2.9. The Company reserves a right to decline t h e Client and offer him/her to withdraw the deposit in case
his/her activity or interaction with the Company is deemed inappropriate and/or incorrect.
2.10. No actual supply of the currency or base asset of a CFD is made within a trading operation. All the profits
and losses are deposited/deducted from the Client’s trading account balance immediately after the position
closure.
3. Orders and requests
3.1. The complete official information regarding the current trading conditions is located at www.fbs.com in
“Trading Conditions” section. The Company reserves a right to change the trading conditions with a prior
notification as mentioned in p 7.3.
3.2. Client’s orders and requests
3.2.1. During trading operationsthe following execution methods are applied:
3.2.2. “Market execution” method – for Futures and Stock CFDs;
3.2.3. “Market execution” method – for FOREX market trading tools
3.2.4. Any Client’s order given by means of Metatrader 4 trading terminal generally goes through the following
steps:
a) The Client submits an electronic order;
b) The client terminal sendsthe order or request to the server;
c) Provided there is a stable connectivity between the client terminal and the server, the order is received by
the server and verified;
d) In case the order is valid, it is put into the queue. In this case “Order is accepted” message is displayed in
the “Order” window of the client terminal;
e) The order is sent to the dealer. In this case “Order is in process” message is displayed in the “Order”
window of the client terminal;
f) After dealer’s processing, the order is sent to the server;
g) The server returnsthe order processing results to the client terminal;
h) Provided there is a stable connectivity between the client terminal and the server, the terminal receives
the order or request processing results;
3.2.5. The Client can cancel a sent order only while it is in queue with “Order is accepted” status. In this case the
Client should press “Cancel order” button. Due to the specifics of Metatrader 4 platform order cancellation in this
case cannot be guaranteed.
3.2.6. In case the order has reached the dealer and has “Order is in process” status, such order cannot be
cancelled.
3.2.7. The time of the order processing depends on the connection between the client terminal and the
Company’s server, as well as on the current market conditions. During regular market hours the order processing
time usually is 1 to 5 seconds. In irregular market conditions, the processing time can last longer.
3.2.8. A Client’srequest is declined in the following cases:
a) During market opening when the order is sent before the first quote is received by the trading platform;
b) In irregular market conditions;
c) In case the Client doesn’t have sufficient margin. In this case “No quote” or “Not enough money” message
is displayed by the trading platform;
d) In case the Client uses an electronic advisor performing over 30 requests per minute the Company
reserves a right to ban such EAs.
3.2.9. The general means of sending orders and requests is the trading terminal. Orders and requests can also
be sent by phone or live chat.
3.2.10.In exceptional cases the use of the same IP address by different Clients can be a basis to consider all the
Suite 5, Garden City Plaza, Mountain View Boulevard,BELMOPAN, Belize, C. A.
Tel:+501-822-2990
www.fbs.com
FBS Markets Inc. Customer Agreement 4
orders on all the accounts, performed form this IP address, as those performed by the same Client.
3.2.11.Orders opened or closed by off-market quotes can be cancelled:
a) In case the order was opened by an off-market quote
b) In case the order was closed by an off-market quote
3.2.12.The Company doesn’t allow the usage of arbitrage strategies on connected markets (e.g. currency futures
and spot currencies). In case the Client uses arbitrage in either clear or hidden way, the Company reserves a right
to cancel such orders.
3.2.13.The Company reserves a right to cancel Client’s ordersin case they do not comply with this Agreement
3.2.14.In case of using a swap-free account to perform arbitrage orders the Company reserves a right to change
the account status back to regular and deposit/charge swapsfor the whole period with prior written notification.
3.3. Trading operations
3.3.1. A buy order is opened by Ask price. A sell order is opened by Bid price.
3.3.2. A buy order is closed by Bid price. A sell order is closed by Ask price.
3.3.3. Position rollover. Swap addition/deduction to open orders is carried out from 23:59:00 to 00:01:00,
trading platform time. So the swap will be added/deducted to all orders which were open during the period from
23:59:00 to 00:01:00, trading platform time.
3.3.4. In regular market conditions a Dealer keeps the spread within the range stated in the contract
specifications.
3.3.5. Spread can be increased:
 For all Company Clients without prior notification in the event the conditions come, different from the
regular ones;
 For all Clients with obligatory prior update of contractsspecification changes at the Company website;
 For all Clients without prior notification in the event of force majeure circumstances;
 For any request exceeding regular market volume for the tool stated in the contractspecification.
3.3.6. Spread on trading accounts can be widened before, in time and after economic, political and other news
release, during the Gap, at the time of Market opening (on Monday) as well as at the time of low market liquidity
and when a market situation is conditional on high spreads.
3.4. Open an order.
3.4.1. The obligatory parametersfor submitting an order are:
 Name of the tool;
 Trade volume;
 Order type
3.4.2. To open an ord