1.What is the composition of the quality of service of VietinBank? 2.What are the scale components of service quality credit for VietinBank? 3.What are the significant relationships between qualities of service composition, demographic characteristics to satisfaction of customers on credit quality of VietinBank? 4. What are the possible models that influence the customer satisfaction about credit quality of VietinBank? 5.What are the recommendations necessary for the management of VietinBank based on the results?
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