Terms & Booking ConditionsTravel Au

Terms & Booking Conditions
Travel Authentic is operated by Travel Authentic Co., Ltd - licensed as a tour operator for international traveler by Vietnam Administration of Tourism. We are protected and governed by Laws of Vietnam
The receipt of your deposit and/or final payment will indicate that you have read these Terms and Conditions, and that you have accepted them. The Terms and Conditions below form the basis of the contractual relationship between Travel Authentic and its clients. It is extremely important that our clients understand and accept these Terms and Conditions.
1. Making a Reservation.
The reservation should be sent by post, fax or e-mail to:
Travel Authentic Co., Ltd
Address: 30, Lot 10, Den Lu 1, Hoang Mai Dist, Hanoi - Vietnam
Tel: [phone] ; Fax: [phone]; Hotline: [phone]
E-mail: - [e-mail] or - [e-mail]
Website: www.travelauthentic.com
2. Price and validity
The price given in our quotation will be set in American Dollar (USD). The prices are applied for the period as indicated in the invoice or document delivered to the clients. Travel Authentic guarantees the validity of the tariffs given to the client at the moment of delivery. However, some changes can be occurred due to new dramatic national issues (such as remarkable fluctuation of exchange rates, new governmental taxes, etc.). We will keep the clients informed if there is change.
3. Booking and confirmation
All of our services are to be booked with Travel Authentic’s head-office in Hanoi.
A deposit of 25% of the tour price per person is required upon a confirmation of your booking.
After we received your deposit or full payment, we will issue our service voucher and send to you by e-mail or fax together with our invoice or receipt of your payment.
4. Deposit & Final payment
A non-refundable deposit which is equal to 25% of the total tour cost is required upon our confirmation of booking. The full or final payment is required 45 days before the tour commences. Should the tour booked within 45 days before the tour commences, full payment is required.
5. Changes by you
If you wish to change your tour booking with Travel Authentic Co., Ltd. in any way and we can accept the change, we will do our best to assist you. However, Where changes are not possible without additional costs being incurred we will advise you of the cost of the change and require your acceptance before implemeting the change.
6. If we cancel your booking
We reserve the right in any circumstance to cancel your Tour booking. If we have to cancel your booking (other than for late or non-payment by you) we will make you a full refund of all mony paid in respect of the Tour booking.

7. Cancellations and Cancellation Fees.
All cancellations must be received in writing, sent to us via fax or email. You do not have to pay any cancellation fee except non-refundable deposit if you cancel your reservation more than 45-days before the tour commences. Below are cancellation fee charged out of the total price apart from non-refundable deposit.
30-45 days before arrival: 15%
15-29 days before arrival: 30%
7-14 days before arrival: 50%
Within 7 days before arrival: 100%
No-show: 100%
8. Refund of Unused Services
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tur prices but not utilized by clients
9. Payment methods
By cash at our office or your hotel with prior agreement
Through Western Union:
By credit cards( Visa & Master card):
Bank transfer: our company bank details will be provided upon confirmation of your booking
Note: payment details will be provided upon confirmation of the booking
10. Liability & Responsibility
Travel Authentic shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond our control. Neither Travel Authentic nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.
Passengers are required to have full travel insurance covered. This includes trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, Travel Authentic will endeavor to substitute a suitable arrangement of similar value.
Travel Authentic shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by Travel Authentic.
Travel Authentic is not responsible for a client’s failure to comply with customs regulations.
Travel Authentic is not responsible for the theft or lost of any customer’s valuables or items of personal property due to the negligence of the customer.
Travel Authentic reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Travel Authentic has cancelled any tour prior to the commencement of the tour, we are liable for a full refund of the money received by Travel Authentic.
Many of Travel Authentic tour packages include activities which require care attention. Such activities include boarding and going ashore from boats, climbing hills, trekking, cycling, hiking, kayaking, and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Travel Authentic, its employees and agents cannot be responsible for any action or event that occurs after it said employees and agents have exercised their duty and taken the necessary care.
11. Conditions of Carriage/Accommodation
We are neither a carrier nor a provider of accommodation. Each journey that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned. It is your own responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier’s duly authorised agents and according to such carrier’s regulations. When you book accommodation, its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodation.
12. Termination
We reserve the right in our absolute discretion to terminate your tour arrangements without notice should your behaviour be such that it is likely in our opinion to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.
13. Complaints
We do our very best to ensure that your tour arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you please let us know at the earliest opportunity to our hotline number, office number or email. If a problem arises during your tour or holiday, it is important that you advise us or our representative at the earliest opportunity who will endeavour to put things right. If your complaint cannot be resolved locally you should advise us within 28 days of the incident, in writing, giving your original booking reference number and all other relevant information. Your letter will be given prompt attention. If you fail to follow this simple procedure we cannot accept responsibility, as we would have been deprived of the opportunity to investigate the matter and where possible rectify any problem.
14. Flexibility
The client should appreciate and acknowledge that the nature of travel in Asia may sometimes require flexibility and should allow for alternatives. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice, due to local circumstances or events, which may include sickness, mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and or other unpredictable or unforeseeable circumstances.
15. Validity
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.

Kết quả (Việt) 1:

Điều khoản & điều kiện đâyDu lịch Authentic được điều hành bởi du lịch xác thực Co., Ltd - cấp giấy phép như là một nhà điều hành tour du lịch cho du lịch quốc tế bởi quản trị du lịch Việt Nam. Chúng tôi là bảo vệ và điều chỉnh bởi pháp luật Việt NamKhi nhận được khoản tiền gửi của bạn và/hoặc thanh toán cuối cùng sẽ chỉ ra rằng bạn đã đọc các điều khoản và điều kiện, và rằng bạn đã chấp nhận chúng. Các điều khoản và điều kiện dưới đây tạo thành cơ sở của mối quan hệ hợp đồng giữa du lịch xác thực và khách hàng của mình. Nó là vô cùng quan trọng rằng khách hàng của chúng tôi hiểu và chấp nhận các điều khoản và điều kiện.1. thực hiện một Đặt phòng.Đặt phòng phải được gửi bằng bài, fax hoặc e-mail để:Công ty TNHH du lịch xác thựcĐịa chỉ: 30, lô 10, Den Lu 1, Quận Hoàng Mai, Hà Nội - Việt NamĐiện thoại: (+ 84-43) 6343446; Số Fax: [phone]; Đường dây nóng: (+ 84) 904338051 E-mail:[e-mail] hoặc - [e-mail] web: www.travelauthentic.com2. giá và tính hợp lệGiá được đưa ra trong báo giá của chúng tôi sẽ được thiết lập trong đồng đô la Mỹ (USD). Các mức giá được áp dụng cho giai đoạn nhö minh hoïa trong hóa đơn hoặc tài liệu gửi đến khách hàng. Du lịch Authentic đảm bảo tính hợp lệ của thuế quan cho các khách hàng tại thời điểm giao hàng. Tuy nhiên, một số thay đổi có thể được xảy ra do vấn đề quốc gia Ấn tượng mới (chẳng hạn như đáng chú ý các biến động tỷ giá ngoại tệ mới chính phủ thuế, vv.). Chúng tôi sẽ giữ cho khách hàng thông báo nếu có thay đổi.3. đây và xác nhậnTất cả dịch vụ của chúng tôi phải được đặt với du lịch xác thực trụ sở chính tại Hà Nội.Một khoản tiền gửi là 25% của giá tour một người được yêu cầu khi xác nhận đặt phòng của bạn.Sau khi chúng tôi nhận được tiền đặt cọc hoặc thanh toán đầy đủ của bạn, chúng tôi sẽ phát hành chứng từ dịch vụ của chúng tôi và gửi cho bạn qua e-mail hoặc fax cùng với các hóa đơn của chúng tôi hoặc nhận được thanh toán của bạn.4. tiền gửi & cuối cùng thanh toánMột khoản tiền gửi không hoàn lại, đó là tương đương với 25% của tất cả các tour du lịch chi phí được yêu cầu khi chúng tôi xác nhận đặt phòng. Các khoản thanh toán đầy đủ hoặc cuối cùng phải có 45 ngày trước khi chuyến tham quan bắt đầu. Nên các tour du lịch đặt trong vòng 45 ngày trước khi tour diễn bắt đầu, thanh toán đầy đủ là cần thiết.5. thay đổi của bạnNếu bạn muốn thay đổi Đặt phòng tour du lịch của bạn với công ty TNHH du lịch xác thực trong bất kỳ cách nào và chúng tôi có thể chấp nhận sự thay đổi, chúng tôi sẽ làm tốt nhất của chúng tôi để hỗ trợ bạn. Tuy nhiên, trong trường hợp thay đổi là không thể mà không có chi phí bổ sung được phát sinh chúng tôi sẽ tư vấn cho bạn về chi phí của sự thay đổi và yêu cầu sự chấp nhận trước khi implemeting sự thay đổi.6. nếu chúng tôi hủy bỏ Đặt phòng của bạnChúng tôi bảo lưu quyền trong bất kỳ trường hợp hủy bỏ Đặt phòng tour du lịch của bạn. Nếu chúng ta phải hủy bỏ Đặt phòng (khác hơn cho trễ hoặc không thanh toán của bạn), chúng tôi sẽ thực hiện cho bạn đầy đủ một khoản hoàn lại của tất cả mony trả về việc đặt tour du lịch.7. hủy bỏ và lệ phí hủy bỏ.Tất cả huỷ bỏ phải được nhận bằng văn bản, gửi cho chúng tôi qua fax hoặc thư điện tử. Bạn không phải trả bất kỳ khoản phí hủy bỏ ngoại trừ tiền đặt cọc không hoàn lại nếu bạn hủy bỏ Đặt phòng của bạn hơn là 45-ngày trước khi tour diễn bắt đầu. Dưới đây là khoản phí hủy trả ra khỏi giá tổng số ngoài tiền đặt cọc không hoàn lại.30-45 ngày trước khi đến nơi: 15%15-29 ngày trước khi đến nơi: 30%7-14 ngày trước khi đến nơi: 50%Trong vòng 7 ngày trước khi đến nơi: 100%Vắng mặt: 100%8. các khoản tiền hoàn lại không sử dụng dịch vụKhông có hoàn lại tiền hoặc đổi Ngoại tệ có thể được thực hiện đối với chỗ ở, Bữa ăn, tham quan du lịch, giao thông vận tải hoặc bất kỳ dịch vụ nào khác mà được tính trong giá tur nhưng không được sử dụng bởi khách hàng9. phương thức thanh toánBằng tiền mặt tại văn phòng của chúng tôi hoặc khách sạn của bạn với thỏa thuận trướcQua Western Union:Bằng thẻ tín dụng (Visa & Master card):Chuyển khoản ngân hàng: chúng tôi chi tiết ngân hàng công ty sẽ được cung cấp theo các xác nhận đặt phòng của bạnLưu ý: chi tiết thanh toán sẽ được cung cấp theo các xác nhận đặt phòng10. trách nhiệm pháp lý và trách nhiệmTravel Authentic shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond our control. Neither Travel Authentic nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.Passengers are required to have full travel insurance covered. This includes trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, Travel Authentic will endeavor to substitute a suitable arrangement of similar value.Travel Authentic shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by Travel Authentic.Travel Authentic is not responsible for a client’s failure to comply with customs regulations.Travel Authentic is not responsible for the theft or lost of any customer’s valuables or items of personal property due to the negligence of the customer.Travel Authentic reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Travel Authentic has cancelled any tour prior to the commencement of the tour, we are liable for a full refund of the money received by Travel Authentic.Many of Travel Authentic tour packages include activities which require care attention. Such activities include boarding and going ashore from boats, climbing hills, trekking, cycling, hiking, kayaking, and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Travel Authentic, its employees and agents cannot be responsible for any action or event that occurs after it said employees and agents have exercised their duty and taken the necessary care.11. Conditions of Carriage/AccommodationWe are neither a carrier nor a provider of accommodation. Each journey that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned. It is your own responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier’s duly authorised agents and according to such carrier’s regulations. When you book accommodation, its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodation.12. TerminationWe reserve the right in our absolute discretion to terminate your tour arrangements without notice should your behaviour be such that it is likely in our opinion to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.13. ComplaintsWe do our very best to ensure that your tour arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you please let us know at the earliest opportunity to our hotline number, office number or email. If a problem arises during your tour or holiday, it is important that you advise us or our representative at the earliest opportunity who will endeavour to put things right. If your complaint cannot be resolved locally you should advise us within 28 days of the incident, in writing, giving your original booking reference number and all other relevant information. Your letter will be given prompt attention. If you fail to follow this simple procedure we cannot accept responsibility, as we would have been deprived of the opportunity to investigate the matter and where possible rectify any problem.14. FlexibilityThe client should appreciate and acknowledge that the nature of travel in Asia may sometimes require flexibility and should allow for alternatives. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice, due to local circumstances or events, which may include sickness, mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and or other unpredictable or unforeseeable circumstances.15. Validity
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.