Design Thinking is an important enabler for us to renew our existing business, and to pursue new areas of innovation, by leveraging our foundation in learning and education. Design Thinking improves creative confidence, and the ability to proactively find problems, which are meaningful to clients, and provide innovative solutions to them. Design Thinking encourages us to re-frame problems from an empathetic, human-centered perspective. It advocates rapid prototyping as a way to experiment, to improve learning velocity and to find solutions quickly. The key feature of the exercise is that we need to work continuously at the intersection of desirability, feasibility and viability.On Desirability (D) Think back to the last time you experienced delight. It could have been in the context of a product or a service, or during an interaction with a person. Delight can be a powerful and positive emotion. Product designers have always known that invoking delight in the person who
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