The over-riding objective for management was the development of a standardized product which could be offered at the slowest price to the market. The market was characterized by a lack of problems with demand and as such managers focused on process and systems and no the customer. Nowadays, in destinations that have high demand, this approach on process, which ignores the importance of the customer, can be recognized in many aspects of the delivery of the tourism product.
đang được dịch, vui lòng đợi..
