- Văn bản
- Lịch sử
Dialogue 21. Make a dialogue based
Dialogue 2
1. Make a dialogue based on the following information:
A: - Your partner is a visitor to the town where you live/work. You would like
to invite him/her to a local restaurant. Talk about the restaurant and his/her
preferences. Make an arrangement with him/her.
2. Answer the question?
- what kinds of social activities could be appropriate ways of entertaining
visitors from other countries?
Dialogue 2
1. Make a dialogue based on the following information:
B: - You are visiting your partner in the town where he/she lives/works. You
agree to have a meal in a local restaurant. Make an arrangement with him/her.
2. Answer the question:
- What cultural issues should you think about before traveling abroad?
Dialogue 3
1. Make a dialogue based on the following information:
A: - Select the business card below. You are the person on the business card.
Call Hamwell Company. You want to speak to Jason Steward, the Production
Manager. Introduce yourself and your company. You want to arrange an
appointment to talk about your products.
Carlos Kailer
Production Support Development
Airo Smart Systems
102 Westside Avenue
Washington, DC
USA Tel: 202 4487579 Email: kai.carl@airo.co.us
2. Answer the question:
- Why is confirming information after a business call important? What
information do we need for confirmation?
Dialogue 3
1. Make a dialogue based on the following information:
B: - You are the Personal Assistant to your boss, Jason Steward. A call rings to
speak to him. Take down any details you need and promise to call back next
week. Your boss is on holiday but you do not want to say this.
2. Answer the question:
- If you are not prepared for an incoming call, what should you react?
Dialogue 4
1. Make a dialogue based on the following information:
A: - You receive a complaint from one of your customer, Alan Smith from
Aston Company. They say that they have not received the order which should
arrive 3 days ago. They have called your company 4 times but the printers still
haven’t come and they are not satisfied with your service.
Apologize and explain the problem (e.g. stock problem, forwarding
agency, unexpected accidents…..). Handle the problem carefully and give the
customer some special advantages.
2. Answer the question:
- If you have to call a foreign colleague who is living in another country,
what should you do so that there’s no communication problem?
Dialogue 4
1. Make a dialogue based on the following information:
B: - You are Alan Smith. You work for Aston Company, an office stationery
company. You have ordered 30 printers which should arrive 3 days ago.
However, the order has not delivered and you have called ABC Company- your
supplier some time but still haven’t received a reasonable answer. You feel very
unsatisfied. Call ABC Company to express your annoy. Because it is very
urgent so ask for their last promise. Be prepared to say you will use other
suppliers in future if their solution is not appropriate.
2. Answer the question:
- If you receive a complaint from a customer, however, it’s his/her mistake, not
yours, what should you react?
Dialogue 5
1. Make a dialogue based on the following information:
A: - You work for an advertising agency. Ring one of your clients, Stella Beauty
– and ask to speak to the Administration Manager. You want an appointment to
discuss some advertising methods.
Here is a page from your diary. If possible, you want to visit Stella Beauty
the week of October 17th.
October
17 Monday: 10am – Joan / 2p.m Sales meeting
18 Tuesday: Marketing – all day seminar
19 Wednesday: Trip to Chicago to see Mike
20 Thursday:
21 Friday: Tour of factory 10 / new projects: 2p.m
22 Saturday:
2. Answer the question:
- What do you need to prepare before making a business call?
Dialogue 5
1. Make a dialogue based on the following information:
B: - You are Administration Manager at Stella Beauty. A partner, Smart Link
Ltd., telephones you. He/she wants to arrange an appointment with you. Here is
an extract from your diary.
October
17 Monday: Marketing meeting 10 / Susan 4 p.m.
18 Tuesday: Interview for sales job - all day
19 Wednesday: Discuss interviews with personnel 10 / 3p.m Planning meeting
20 Thursday:
21 Friday:
22 Saturday:
2. Answer the question:
- What do you think are the important points when you speak English on the
phone?
Dialogue 6
1. Make a dialogue based on the following information:
Both of you are in an internal meeting discussing about where to invest a new 5-
star resort. If you cannot reach an agreement, come back in another meeting.
A: - You think it should be Da Nang. Refer to: the location, the government’s
goodwill, the quality of life…
In the discussion:
- Accept some interruptions but make sure you get all your
arguments across.
- Defend your arguments
- Be polite but firm
You will start.
2. Answer the question:
- According to you, what makes a good meeting?
Dialogue 6
1. Make a dialogue based on the following information:
Both of you are in an internal meeting discussing about where to invest a new 5-
star resort. If you cannot reach an agreement, come back in another meeting.
B: - You think it should be Hue. Refer to: the environment, the people, the
attraction to the resort can be better because there are fewer high class resorts in
Hue….
In the discussion:
- Interrupt when you think your colleague says something
simplistic or wrong.
- Present the arguments above
- Be polite, but firm.
Your partner will start.
2. Answer the question:
- When are interruptions perhaps acceptable / not acceptable?
Dialogue 7
1. Make a dialogue based on the following information:
A: - You work for Hilton, a multinational business. You have arranged to visit a
potential partner in a German company. You have received an outline
programme for the day, finishing at 5 p.m. When you arrive, introduce yourself
and say you have an appointment.
Also: - You would like to send a fax.
- Unfortunately, you only discovered this yesterday – you need to
leave at 4 p.m. as you have a plane to catch to Paris at 5.30. You would like to
have a taxi to take you to the airport.
- Ask if the strikes will affect reaching the airport.
2. Answer the question:
- Before ending a call, what should you do?
Dialogue 7
1. Make a dialogue based on the following information:
B: - You are expecting a visitor from Hilton, a multinational company. You
have arranged a meeting to talk about the products and services you offer. You
have sent your visitor an outline plan for the day.
Welcome the visitor and spend a few minutes making him/her feel
relaxed. There is a strike affecting air travel in your region of the country.
Flights are likely to be delayed.
Finally suggest that you go to meet one of your colleagues, John Koss.
2. Answer the question:
- What topics are useful for small talk? What topic should be avoided?
Dialogue 8
1. Make a dialogue based on the following information:
A: - You are a sales representative for an advertising consultancy. You are
responsible for negotiating advertising space for sports arenas in England. You
sell 25-metre-electronic advertising at Premier League (first division) football
matches.
* Price: on live television:
- corner position: £120 per flash (one minute)
- halfway line or behind the goal £240 per flash (one minute)
* You can offer discounts up to 20%, but only for deals of three matches or
more.
* You can offer two free flashes at non-televised games instead of a discount.
Note: You have no space on the halfway line (middle of the playing area) in
January and February.
A deal must be for a minimum of 10 flashes per match.
2. Answer the question:
- What is negotiation? Give some examples of negotiation in your daily life.
Dialogue 8
1. Make a dialogue based on the following information:
B: - You represent an international fashion house with a major youth market,
especially in the UK. You want to advertise at Premier League football matches.
You have a budget for £10,000. You would like the following:
- electronic advertising at matches on live TV only.
- a minimum of 10 flashes in every game (a flash = one minute)
- you prefer halfway line positions.
- you do not want behind the goal unless you get a good discount.
- You would like to advertise at between four or six matches in
the early part of the year (January – March).
2. Answer the question:
- What does a negotiator have to prepare before negotiating?
Dialogue 9
1. Make a dialogue based on the following information:
Both of you are in a discussion about investment in public transportation.
A: - Your position in the discussion is basically to support investment in public
transport. Do this by referring to: environmental benefits, improvements in
quality of life, public transport is cheaper…….
In the discussion:
- accept some interruptions
- defend your argument
- be polite but firm.
You start.
2. Answer the question:
- What are functions of a chairperson in a meeting?
Dialogue 9
1. Make a dialogue based on the following information:
B: - Your position is to defend the freedom of private car ownership. Refer to:
freedom of choice, personal space (cars make this possible), time control…..
In the discussion:
- oppose simplistic arguments for the expansion of public transport
- interrupt when you think your colleague says something wrong.
- present your arguments.
Your partner will start.
2. Answer the question:
- What are characteristics of successful business meetings?
Dialogue 10
1. Make a dialogue based on the following information:
A: You are the Conference Organizer for Lake View Hotel. You rent
conference space:
- Cost: normally $1,000 per day for facilities for five people.
- 50% non-refundable
1. Make a dialogue based on the following information:
A: - Your partner is a visitor to the town where you live/work. You would like
to invite him/her to a local restaurant. Talk about the restaurant and his/her
preferences. Make an arrangement with him/her.
2. Answer the question?
- what kinds of social activities could be appropriate ways of entertaining
visitors from other countries?
Dialogue 2
1. Make a dialogue based on the following information:
B: - You are visiting your partner in the town where he/she lives/works. You
agree to have a meal in a local restaurant. Make an arrangement with him/her.
2. Answer the question:
- What cultural issues should you think about before traveling abroad?
Dialogue 3
1. Make a dialogue based on the following information:
A: - Select the business card below. You are the person on the business card.
Call Hamwell Company. You want to speak to Jason Steward, the Production
Manager. Introduce yourself and your company. You want to arrange an
appointment to talk about your products.
Carlos Kailer
Production Support Development
Airo Smart Systems
102 Westside Avenue
Washington, DC
USA Tel: 202 4487579 Email: kai.carl@airo.co.us
2. Answer the question:
- Why is confirming information after a business call important? What
information do we need for confirmation?
Dialogue 3
1. Make a dialogue based on the following information:
B: - You are the Personal Assistant to your boss, Jason Steward. A call rings to
speak to him. Take down any details you need and promise to call back next
week. Your boss is on holiday but you do not want to say this.
2. Answer the question:
- If you are not prepared for an incoming call, what should you react?
Dialogue 4
1. Make a dialogue based on the following information:
A: - You receive a complaint from one of your customer, Alan Smith from
Aston Company. They say that they have not received the order which should
arrive 3 days ago. They have called your company 4 times but the printers still
haven’t come and they are not satisfied with your service.
Apologize and explain the problem (e.g. stock problem, forwarding
agency, unexpected accidents…..). Handle the problem carefully and give the
customer some special advantages.
2. Answer the question:
- If you have to call a foreign colleague who is living in another country,
what should you do so that there’s no communication problem?
Dialogue 4
1. Make a dialogue based on the following information:
B: - You are Alan Smith. You work for Aston Company, an office stationery
company. You have ordered 30 printers which should arrive 3 days ago.
However, the order has not delivered and you have called ABC Company- your
supplier some time but still haven’t received a reasonable answer. You feel very
unsatisfied. Call ABC Company to express your annoy. Because it is very
urgent so ask for their last promise. Be prepared to say you will use other
suppliers in future if their solution is not appropriate.
2. Answer the question:
- If you receive a complaint from a customer, however, it’s his/her mistake, not
yours, what should you react?
Dialogue 5
1. Make a dialogue based on the following information:
A: - You work for an advertising agency. Ring one of your clients, Stella Beauty
– and ask to speak to the Administration Manager. You want an appointment to
discuss some advertising methods.
Here is a page from your diary. If possible, you want to visit Stella Beauty
the week of October 17th.
October
17 Monday: 10am – Joan / 2p.m Sales meeting
18 Tuesday: Marketing – all day seminar
19 Wednesday: Trip to Chicago to see Mike
20 Thursday:
21 Friday: Tour of factory 10 / new projects: 2p.m
22 Saturday:
2. Answer the question:
- What do you need to prepare before making a business call?
Dialogue 5
1. Make a dialogue based on the following information:
B: - You are Administration Manager at Stella Beauty. A partner, Smart Link
Ltd., telephones you. He/she wants to arrange an appointment with you. Here is
an extract from your diary.
October
17 Monday: Marketing meeting 10 / Susan 4 p.m.
18 Tuesday: Interview for sales job - all day
19 Wednesday: Discuss interviews with personnel 10 / 3p.m Planning meeting
20 Thursday:
21 Friday:
22 Saturday:
2. Answer the question:
- What do you think are the important points when you speak English on the
phone?
Dialogue 6
1. Make a dialogue based on the following information:
Both of you are in an internal meeting discussing about where to invest a new 5-
star resort. If you cannot reach an agreement, come back in another meeting.
A: - You think it should be Da Nang. Refer to: the location, the government’s
goodwill, the quality of life…
In the discussion:
- Accept some interruptions but make sure you get all your
arguments across.
- Defend your arguments
- Be polite but firm
You will start.
2. Answer the question:
- According to you, what makes a good meeting?
Dialogue 6
1. Make a dialogue based on the following information:
Both of you are in an internal meeting discussing about where to invest a new 5-
star resort. If you cannot reach an agreement, come back in another meeting.
B: - You think it should be Hue. Refer to: the environment, the people, the
attraction to the resort can be better because there are fewer high class resorts in
Hue….
In the discussion:
- Interrupt when you think your colleague says something
simplistic or wrong.
- Present the arguments above
- Be polite, but firm.
Your partner will start.
2. Answer the question:
- When are interruptions perhaps acceptable / not acceptable?
Dialogue 7
1. Make a dialogue based on the following information:
A: - You work for Hilton, a multinational business. You have arranged to visit a
potential partner in a German company. You have received an outline
programme for the day, finishing at 5 p.m. When you arrive, introduce yourself
and say you have an appointment.
Also: - You would like to send a fax.
- Unfortunately, you only discovered this yesterday – you need to
leave at 4 p.m. as you have a plane to catch to Paris at 5.30. You would like to
have a taxi to take you to the airport.
- Ask if the strikes will affect reaching the airport.
2. Answer the question:
- Before ending a call, what should you do?
Dialogue 7
1. Make a dialogue based on the following information:
B: - You are expecting a visitor from Hilton, a multinational company. You
have arranged a meeting to talk about the products and services you offer. You
have sent your visitor an outline plan for the day.
Welcome the visitor and spend a few minutes making him/her feel
relaxed. There is a strike affecting air travel in your region of the country.
Flights are likely to be delayed.
Finally suggest that you go to meet one of your colleagues, John Koss.
2. Answer the question:
- What topics are useful for small talk? What topic should be avoided?
Dialogue 8
1. Make a dialogue based on the following information:
A: - You are a sales representative for an advertising consultancy. You are
responsible for negotiating advertising space for sports arenas in England. You
sell 25-metre-electronic advertising at Premier League (first division) football
matches.
* Price: on live television:
- corner position: £120 per flash (one minute)
- halfway line or behind the goal £240 per flash (one minute)
* You can offer discounts up to 20%, but only for deals of three matches or
more.
* You can offer two free flashes at non-televised games instead of a discount.
Note: You have no space on the halfway line (middle of the playing area) in
January and February.
A deal must be for a minimum of 10 flashes per match.
2. Answer the question:
- What is negotiation? Give some examples of negotiation in your daily life.
Dialogue 8
1. Make a dialogue based on the following information:
B: - You represent an international fashion house with a major youth market,
especially in the UK. You want to advertise at Premier League football matches.
You have a budget for £10,000. You would like the following:
- electronic advertising at matches on live TV only.
- a minimum of 10 flashes in every game (a flash = one minute)
- you prefer halfway line positions.
- you do not want behind the goal unless you get a good discount.
- You would like to advertise at between four or six matches in
the early part of the year (January – March).
2. Answer the question:
- What does a negotiator have to prepare before negotiating?
Dialogue 9
1. Make a dialogue based on the following information:
Both of you are in a discussion about investment in public transportation.
A: - Your position in the discussion is basically to support investment in public
transport. Do this by referring to: environmental benefits, improvements in
quality of life, public transport is cheaper…….
In the discussion:
- accept some interruptions
- defend your argument
- be polite but firm.
You start.
2. Answer the question:
- What are functions of a chairperson in a meeting?
Dialogue 9
1. Make a dialogue based on the following information:
B: - Your position is to defend the freedom of private car ownership. Refer to:
freedom of choice, personal space (cars make this possible), time control…..
In the discussion:
- oppose simplistic arguments for the expansion of public transport
- interrupt when you think your colleague says something wrong.
- present your arguments.
Your partner will start.
2. Answer the question:
- What are characteristics of successful business meetings?
Dialogue 10
1. Make a dialogue based on the following information:
A: You are the Conference Organizer for Lake View Hotel. You rent
conference space:
- Cost: normally $1,000 per day for facilities for five people.
- 50% non-refundable
0/5000
Dialogue 21. Make a dialogue based on the following information: A: - Your partner is a visitor to the town where you live/work. You would like to invite him/her to a local restaurant. Talk about the restaurant and his/her preferences. Make an arrangement with him/her.2. Answer the question?- what kinds of social activities could be appropriate ways of entertaining visitors from other countries?Dialogue 21. Make a dialogue based on the following information: B: - You are visiting your partner in the town where he/she lives/works. You agree to have a meal in a local restaurant. Make an arrangement with him/her.2. Answer the question:- What cultural issues should you think about before traveling abroad?Dialogue 31. Make a dialogue based on the following information: A: - Select the business card below. You are the person on the business card. Call Hamwell Company. You want to speak to Jason Steward, the Production Manager. Introduce yourself and your company. You want to arrange an appointment to talk about your products. Carlos Kailer Production Support Development Airo Smart Systems102 Westside AvenueWashington, DCUSA Tel: 202 4487579 Email: kai.carl@airo.co.us2. Answer the question:- Why is confirming information after a business call important? What information do we need for confirmation?Dialogue 31. Make a dialogue based on the following information: B: - You are the Personal Assistant to your boss, Jason Steward. A call rings to speak to him. Take down any details you need and promise to call back next week. Your boss is on holiday but you do not want to say this.2. Answer the question: - If you are not prepared for an incoming call, what should you react?Dialogue 41. Make a dialogue based on the following information: A: - You receive a complaint from one of your customer, Alan Smith from Aston Company. They say that they have not received the order which should arrive 3 days ago. They have called your company 4 times but the printers still haven’t come and they are not satisfied with your service. Apologize and explain the problem (e.g. stock problem, forwarding agency, unexpected accidents…..). Handle the problem carefully and give the customer some special advantages.2. Answer the question: - If you have to call a foreign colleague who is living in another country, what should you do so that there’s no communication problem?Dialogue 41. Make a dialogue based on the following information: B: - You are Alan Smith. You work for Aston Company, an office stationery company. You have ordered 30 printers which should arrive 3 days ago. However, the order has not delivered and you have called ABC Company- your supplier some time but still haven’t received a reasonable answer. You feel very unsatisfied. Call ABC Company to express your annoy. Because it is very urgent so ask for their last promise. Be prepared to say you will use other
suppliers in future if their solution is not appropriate.
2. Answer the question:
- If you receive a complaint from a customer, however, it’s his/her mistake, not
yours, what should you react?
Dialogue 5
1. Make a dialogue based on the following information:
A: - You work for an advertising agency. Ring one of your clients, Stella Beauty
– and ask to speak to the Administration Manager. You want an appointment to
discuss some advertising methods.
Here is a page from your diary. If possible, you want to visit Stella Beauty
the week of October 17th.
October
17 Monday: 10am – Joan / 2p.m Sales meeting
18 Tuesday: Marketing – all day seminar
19 Wednesday: Trip to Chicago to see Mike
20 Thursday:
21 Friday: Tour of factory 10 / new projects: 2p.m
22 Saturday:
2. Answer the question:
- What do you need to prepare before making a business call?
Dialogue 5
1. Make a dialogue based on the following information:
B: - You are Administration Manager at Stella Beauty. A partner, Smart Link
Ltd., telephones you. He/she wants to arrange an appointment with you. Here is
an extract from your diary.
October
17 Monday: Marketing meeting 10 / Susan 4 p.m.
18 Tuesday: Interview for sales job - all day
19 Wednesday: Discuss interviews with personnel 10 / 3p.m Planning meeting
20 Thursday:
21 Friday:
22 Saturday:
2. Answer the question:
- What do you think are the important points when you speak English on the
phone?
Dialogue 6
1. Make a dialogue based on the following information:
Both of you are in an internal meeting discussing about where to invest a new 5-
star resort. If you cannot reach an agreement, come back in another meeting.
A: - You think it should be Da Nang. Refer to: the location, the government’s
goodwill, the quality of life…
In the discussion:
- Accept some interruptions but make sure you get all your
arguments across.
- Defend your arguments
- Be polite but firm
You will start.
2. Answer the question:
- According to you, what makes a good meeting?
Dialogue 6
1. Make a dialogue based on the following information:
Both of you are in an internal meeting discussing about where to invest a new 5-
star resort. If you cannot reach an agreement, come back in another meeting.
B: - You think it should be Hue. Refer to: the environment, the people, the
attraction to the resort can be better because there are fewer high class resorts in
Hue….
In the discussion:
- Interrupt when you think your colleague says something
simplistic or wrong.
- Present the arguments above
- Be polite, but firm.
Your partner will start.
2. Answer the question:
- When are interruptions perhaps acceptable / not acceptable?
Dialogue 7
1. Make a dialogue based on the following information:
A: - You work for Hilton, a multinational business. You have arranged to visit a
potential partner in a German company. You have received an outline
programme for the day, finishing at 5 p.m. When you arrive, introduce yourself
and say you have an appointment.
Also: - You would like to send a fax.
- Unfortunately, you only discovered this yesterday – you need to
leave at 4 p.m. as you have a plane to catch to Paris at 5.30. You would like to
have a taxi to take you to the airport.
- Ask if the strikes will affect reaching the airport.
2. Answer the question:
- Before ending a call, what should you do?
Dialogue 7
1. Make a dialogue based on the following information:
B: - You are expecting a visitor from Hilton, a multinational company. You
have arranged a meeting to talk about the products and services you offer. You
have sent your visitor an outline plan for the day.
Welcome the visitor and spend a few minutes making him/her feel
relaxed. There is a strike affecting air travel in your region of the country.
Flights are likely to be delayed.
Finally suggest that you go to meet one of your colleagues, John Koss.
2. Answer the question:
- What topics are useful for small talk? What topic should be avoided?
Dialogue 8
1. Make a dialogue based on the following information:
A: - You are a sales representative for an advertising consultancy. You are
responsible for negotiating advertising space for sports arenas in England. You
sell 25-metre-electronic advertising at Premier League (first division) football
matches.
* Price: on live television:
- corner position: £120 per flash (one minute)
- halfway line or behind the goal £240 per flash (one minute)
* You can offer discounts up to 20%, but only for deals of three matches or
more.
* You can offer two free flashes at non-televised games instead of a discount.
Note: You have no space on the halfway line (middle of the playing area) in
January and February.
A deal must be for a minimum of 10 flashes per match.
2. Answer the question:
- What is negotiation? Give some examples of negotiation in your daily life.
Dialogue 8
1. Make a dialogue based on the following information:
B: - You represent an international fashion house with a major youth market,
especially in the UK. You want to advertise at Premier League football matches.
You have a budget for £10,000. You would like the following:
- electronic advertising at matches on live TV only.
- a minimum of 10 flashes in every game (a flash = one minute)
- you prefer halfway line positions.
- you do not want behind the goal unless you get a good discount.
- You would like to advertise at between four or six matches in
the early part of the year (January – March).
2. Answer the question:
- What does a negotiator have to prepare before negotiating?
Dialogue 9
1. Make a dialogue based on the following information:
Both of you are in a discussion about investment in public transportation.
A: - Your position in the discussion is basically to support investment in public
transport. Do this by referring to: environmental benefits, improvements in
quality of life, public transport is cheaper…….
In the discussion:
- accept some interruptions
- defend your argument
- be polite but firm.
You start.
2. Answer the question:
- What are functions of a chairperson in a meeting?
Dialogue 9
1. Make a dialogue based on the following information:
B: - Your position is to defend the freedom of private car ownership. Refer to:
freedom of choice, personal space (cars make this possible), time control…..
In the discussion:
- oppose simplistic arguments for the expansion of public transport
- interrupt when you think your colleague says something wrong.
- present your arguments.
Your partner will start.
2. Answer the question:
- What are characteristics of successful business meetings?
Dialogue 10
1. Make a dialogue based on the following information:
A: You are the Conference Organizer for Lake View Hotel. You rent
conference space:
- Cost: normally $1,000 per day for facilities for five people.
- 50% non-refundable
suppliers in future if their solution is not appropriate.
2. Answer the question:
- If you receive a complaint from a customer, however, it’s his/her mistake, not
yours, what should you react?
Dialogue 5
1. Make a dialogue based on the following information:
A: - You work for an advertising agency. Ring one of your clients, Stella Beauty
– and ask to speak to the Administration Manager. You want an appointment to
discuss some advertising methods.
Here is a page from your diary. If possible, you want to visit Stella Beauty
the week of October 17th.
October
17 Monday: 10am – Joan / 2p.m Sales meeting
18 Tuesday: Marketing – all day seminar
19 Wednesday: Trip to Chicago to see Mike
20 Thursday:
21 Friday: Tour of factory 10 / new projects: 2p.m
22 Saturday:
2. Answer the question:
- What do you need to prepare before making a business call?
Dialogue 5
1. Make a dialogue based on the following information:
B: - You are Administration Manager at Stella Beauty. A partner, Smart Link
Ltd., telephones you. He/she wants to arrange an appointment with you. Here is
an extract from your diary.
October
17 Monday: Marketing meeting 10 / Susan 4 p.m.
18 Tuesday: Interview for sales job - all day
19 Wednesday: Discuss interviews with personnel 10 / 3p.m Planning meeting
20 Thursday:
21 Friday:
22 Saturday:
2. Answer the question:
- What do you think are the important points when you speak English on the
phone?
Dialogue 6
1. Make a dialogue based on the following information:
Both of you are in an internal meeting discussing about where to invest a new 5-
star resort. If you cannot reach an agreement, come back in another meeting.
A: - You think it should be Da Nang. Refer to: the location, the government’s
goodwill, the quality of life…
In the discussion:
- Accept some interruptions but make sure you get all your
arguments across.
- Defend your arguments
- Be polite but firm
You will start.
2. Answer the question:
- According to you, what makes a good meeting?
Dialogue 6
1. Make a dialogue based on the following information:
Both of you are in an internal meeting discussing about where to invest a new 5-
star resort. If you cannot reach an agreement, come back in another meeting.
B: - You think it should be Hue. Refer to: the environment, the people, the
attraction to the resort can be better because there are fewer high class resorts in
Hue….
In the discussion:
- Interrupt when you think your colleague says something
simplistic or wrong.
- Present the arguments above
- Be polite, but firm.
Your partner will start.
2. Answer the question:
- When are interruptions perhaps acceptable / not acceptable?
Dialogue 7
1. Make a dialogue based on the following information:
A: - You work for Hilton, a multinational business. You have arranged to visit a
potential partner in a German company. You have received an outline
programme for the day, finishing at 5 p.m. When you arrive, introduce yourself
and say you have an appointment.
Also: - You would like to send a fax.
- Unfortunately, you only discovered this yesterday – you need to
leave at 4 p.m. as you have a plane to catch to Paris at 5.30. You would like to
have a taxi to take you to the airport.
- Ask if the strikes will affect reaching the airport.
2. Answer the question:
- Before ending a call, what should you do?
Dialogue 7
1. Make a dialogue based on the following information:
B: - You are expecting a visitor from Hilton, a multinational company. You
have arranged a meeting to talk about the products and services you offer. You
have sent your visitor an outline plan for the day.
Welcome the visitor and spend a few minutes making him/her feel
relaxed. There is a strike affecting air travel in your region of the country.
Flights are likely to be delayed.
Finally suggest that you go to meet one of your colleagues, John Koss.
2. Answer the question:
- What topics are useful for small talk? What topic should be avoided?
Dialogue 8
1. Make a dialogue based on the following information:
A: - You are a sales representative for an advertising consultancy. You are
responsible for negotiating advertising space for sports arenas in England. You
sell 25-metre-electronic advertising at Premier League (first division) football
matches.
* Price: on live television:
- corner position: £120 per flash (one minute)
- halfway line or behind the goal £240 per flash (one minute)
* You can offer discounts up to 20%, but only for deals of three matches or
more.
* You can offer two free flashes at non-televised games instead of a discount.
Note: You have no space on the halfway line (middle of the playing area) in
January and February.
A deal must be for a minimum of 10 flashes per match.
2. Answer the question:
- What is negotiation? Give some examples of negotiation in your daily life.
Dialogue 8
1. Make a dialogue based on the following information:
B: - You represent an international fashion house with a major youth market,
especially in the UK. You want to advertise at Premier League football matches.
You have a budget for £10,000. You would like the following:
- electronic advertising at matches on live TV only.
- a minimum of 10 flashes in every game (a flash = one minute)
- you prefer halfway line positions.
- you do not want behind the goal unless you get a good discount.
- You would like to advertise at between four or six matches in
the early part of the year (January – March).
2. Answer the question:
- What does a negotiator have to prepare before negotiating?
Dialogue 9
1. Make a dialogue based on the following information:
Both of you are in a discussion about investment in public transportation.
A: - Your position in the discussion is basically to support investment in public
transport. Do this by referring to: environmental benefits, improvements in
quality of life, public transport is cheaper…….
In the discussion:
- accept some interruptions
- defend your argument
- be polite but firm.
You start.
2. Answer the question:
- What are functions of a chairperson in a meeting?
Dialogue 9
1. Make a dialogue based on the following information:
B: - Your position is to defend the freedom of private car ownership. Refer to:
freedom of choice, personal space (cars make this possible), time control…..
In the discussion:
- oppose simplistic arguments for the expansion of public transport
- interrupt when you think your colleague says something wrong.
- present your arguments.
Your partner will start.
2. Answer the question:
- What are characteristics of successful business meetings?
Dialogue 10
1. Make a dialogue based on the following information:
A: You are the Conference Organizer for Lake View Hotel. You rent
conference space:
- Cost: normally $1,000 per day for facilities for five people.
- 50% non-refundable
đang được dịch, vui lòng đợi..
Đối thoại 2 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau đây: A: - đối tác của bạn là một du khách đến thành phố nơi bạn sinh sống / làm việc. Bạn muốn mời anh / cô ấy đến một nhà hàng địa phương. Nói về các nhà hàng và / mình thích. Làm một thỏa thuận với anh ấy / cô ấy. 2. Trả lời các câu hỏi? - Những loại hoạt động xã hội có thể là cách thích hợp để giải trí du khách đến từ các nước khác? Dialogue 2 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau: B: - Bạn đang truy cập đối tác của bạn trong thị trấn nơi ông / bà sống /công trinh. Bạn đồng ý để có một bữa ăn tại một nhà hàng địa phương. Làm một thỏa thuận với anh ấy / cô ấy. 2. Trả lời các câu hỏi: - Những vấn đề văn hóa, bạn nên suy nghĩ trước khi đi du lịch ở nước ngoài? Đối thoại 3 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau đây: A: - Chọn thẻ doanh nghiệp dưới đây. Bạn là người trên thẻ kinh doanh. Gọi Công ty Hamwell. Bạn muốn nói chuyện với Jason Steward, các sản Manager. Giới thiệu về mình và công ty của bạn. Bạn muốn sắp xếp một cuộc hẹn để nói về sản phẩm của bạn. Carlos Kailer sản xuất hỗ trợ phát triển Airo Hệ thống thông minh 102 Westside Avenue Washington, DC USA Tel: 202 4.487.579 Email: kai.carl@airo.co.us 2. Trả lời các câu hỏi: - Tại sao xác nhận thông tin sau khi một cuộc gọi kinh doanh quan trọng? Có gì thông tin nào chúng ta cần phải xác nhận? Đối thoại 3 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau: B: - Bạn là Trợ lý cá nhân với sếp, Jason Steward. Một chiếc nhẫn gọi để nói chuyện với anh. Đi xuống bất kỳ thông tin chi tiết bạn cần và hứa sẽ gọi lại sau tuần. Ông chủ của bạn là ngày nghỉ nhưng bạn không muốn nói điều này. 2. Trả lời câu hỏi: - Nếu bạn không chuẩn bị cho một cuộc gọi đến, những gì bạn phải phản ứng? Dialogue 4 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau đây: A: - Bạn nhận được đơn khiếu nại từ một trong những khách hàng của bạn, Alan Smith từ Aston Công ty. Họ nói rằng họ đã không nhận được lệnh đó cần đến 3 ngày trước. Họ đã gọi là công ty của bạn 4 lần nhưng máy in vẫn chưa đến và họ không hài lòng với dịch vụ của bạn. Xin lỗi và giải thích vấn đề (ví dụ như vấn đề chứng khoán, chuyển cơ quan, tai nạn bất ngờ ... ..). Xử lý các vấn đề một cách cẩn thận và cung cấp cho các khách hàng một số lợi thế đặc biệt. 2. Trả lời các câu hỏi: - Nếu bạn phải gọi một đồng nghiệp nước ngoài đang sống tại một quốc gia khác, những gì bạn nên làm như vậy mà không có vấn đề giao tiếp? Dialogue 4 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau: B: - Bạn đang Alan Smith. Bạn làm việc cho Aston Company, một văn phòng văn phòng công ty. Bạn đã đặt mua 30 máy in mà nên đến 3 ngày trước. Tuy nhiên, thứ tự đã không được giao và bạn đã được gọi là ABC Công ty của bạn cung cấp một thời gian nhưng vẫn chưa nhận được một câu trả lời hợp lý. Bạn cảm thấy rất không hài lòng. Gọi Công ty ABC để thể hiện làm phiền bạn. Bởi vì nó là rất cấp bách vì vậy yêu cầu cho lời hứa cuối cùng của họ. Hãy chuẩn bị sẵn sàng để nói rằng bạn sẽ sử dụng khác cung cấp trong tương lai nếu giải pháp của họ là không thích hợp. 2. Trả lời các câu hỏi: - Nếu bạn nhận được đơn khiếu nại từ một khách hàng, tuy nhiên, nó / sai lầm của mình, cô không bạn, những gì bạn phải phản ứng? Dialogue 5 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau đây: A: - Bạn làm việc cho một công ty quảng cáo. Đổ chuông một trong những khách hàng của bạn, Stella Beauty - và yêu cầu được nói chuyện với người quản lý hành chính. Bạn muốn có một cuộc hẹn để thảo luận về một số phương pháp quảng cáo. Đây là một trang từ cuốn nhật ký của bạn. Nếu có thể, bạn muốn ghé thăm Stella Beauty. Tuần của tháng 10 17 tháng Mười 17 thứ hai: 10:00 - Joan / 2 giờ chiều Sales họp 18 Thứ ba: Marketing - tất cả các ngày hội thảo 19 Thứ tư: Chuyến đi đến Chicago để xem Mike 20 Thứ Năm: 21 Thứ Sáu : Tour của nhà máy 10 / dự án mới: 2 giờ chiều 22 Thứ Bảy: 2. Trả lời các câu hỏi: - Những gì bạn cần chuẩn bị trước khi thực hiện một cuộc gọi kinh doanh? Dialogue 5 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau: B: - Bạn đang quản lý hành chính tại Stella Beauty. Một đối tác, liên kết thông minh Ltd., điện thoại bạn. Ông / bà muốn sắp xếp một cuộc hẹn với bạn. Dưới đây là một đoạn trích từ nhật ký của bạn. Tháng Mười 17 Thứ hai: Marketing họp 10 / Susan 04:00 18 Thứ ba: Phỏng vấn bán hàng cho công việc - tất cả các ngày 19 Thứ Tư: Thảo luận về các cuộc phỏng vấn với nhân viên 10/3 họp Kế hoạch giờ chiều 20 Thứ Năm: 21 Thứ Sáu: 22 Thứ Bảy: 2. Trả lời các câu hỏi: - Những gì bạn nghĩ là những điểm quan trọng khi bạn nói tiếng Anh trên điện thoại? Dialogue 6 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau: Cả hai bạn đang ở trong một cuộc họp nội bộ thảo luận về nơi để đầu tư mới 5 - resort sao. Nếu bạn không thể đạt được thỏa thuận, trở lại trong một cuộc họp khác. A: - Bạn nghĩ rằng nó phải là Đà Nẵng. Tham khảo: vị trí, của chính phủ lợi thế thương mại, chất lượng cuộc sống ... Trong các cuộc thảo luận: - Chấp nhận một số gián đoạn nhưng chắc chắn rằng bạn sẽ có được tất cả các bạn lập luận trên. - Bảo vệ lập luận của bạn - Hãy lịch sự nhưng săn chắc Bạn sẽ bắt đầu. 2. Trả lời các câu hỏi: - Theo bạn, những gì làm cho một cuộc họp tốt? Dialogue 6 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau: Cả hai bạn đang ở trong một cuộc họp nội bộ thảo luận về nơi để đầu tư từ 5 mới resort sao. Nếu bạn không thể đạt được thỏa thuận, trở lại trong một cuộc họp khác. B: - Bạn nghĩ rằng nó phải là Huế. Tham khảo: môi trường, người dân, thu hút đến khu nghỉ mát có thể được tốt hơn vì có rất ít các khu nghỉ dưỡng cao cấp tại Huế .... Trong các cuộc thảo luận: - Ngắt khi bạn nghĩ rằng đồng nghiệp của bạn nói một cái gì đó đơn giản hay sai. - Trình bày các lý lẽ nêu trên - Hãy lịch sự, nhưng công ty. Đối tác của bạn sẽ bắt đầu. 2. Trả lời câu hỏi: - Khi ngắt quãng có lẽ chấp nhận / không chấp nhận được? Dialogue 7 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau đây: A: - Bạn làm việc cho khách sạn Hilton, một doanh nghiệp đa quốc gia. Bạn đã sắp xếp đến thăm một đối tác tiềm năng trong một công ty của Đức. Bạn đã nhận được một đề cương chương trình trong ngày, kết thúc lúc 5 giờ chiều Khi anh đến, giới thiệu về mình và nói rằng bạn có một cuộc hẹn. Ngoài ra: -. Bạn muốn gửi fax - Thật không may, bạn chỉ được phát hiện này ngày hôm qua - bạn cần lại lúc 4:00 như bạn có một chiếc máy bay để đón tới Paris vào lúc 5h30. Bạn muốn có một chiếc taxi để đưa bạn đến sân bay. - Hỏi xem các cuộc đình công sẽ ảnh hưởng đến sân bay. 2. Trả lời các câu hỏi: - Trước khi kết thúc cuộc gọi, bạn nên làm gì? Đối thoại 7 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau: B: - Bạn đang mong đợi một du khách đến từ Hilton, một công ty đa quốc gia. Bạn đã sắp xếp một cuộc họp để nói về các sản phẩm và dịch vụ bạn cung cấp. Bạn đã gửi khách truy cập của bạn một kế hoạch phác thảo trong ngày. Chào mừng khách truy cập và dành một vài phút làm cho anh ta / cô ấy cảm thấy thoải mái. Có một cuộc đình công ảnh hưởng đến du lịch hàng không trong khu vực của đất nước. Chuyến bay có thể sẽ bị hoãn. Cuối cùng đề nghị bạn đi để đáp ứng một trong những đồng nghiệp của mình, John Koss. 2. Trả lời các câu hỏi: - Những chủ đề có ích cho cuộc nói chuyện nhỏ? Chủ đề gì cần tránh? Dialogue 8 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau đây: A: - Bạn là một đại diện bán hàng cho một tư vấn quảng cáo. Bạn đang chịu trách nhiệm đàm phán không gian quảng cáo cho các đấu trường thể thao ở Anh. Bạn bán quảng cáo 25-mét điện tử tại Premier League (giải hạng nhất) bóng đá trận đấu. * Giá: trên truyền hình trực tiếp: - vị trí góc: £ 120 mỗi flash (một phút) - dòng nửa chừng hoặc đằng sau mục tiêu £ 240 mỗi flash (một phút) * Bạn có thể cung cấp giảm giá tới 20%, nhưng chỉ cho chương trình khuyến mại trong ba trận đấu hay hơn. * Bạn có thể cung cấp hai nhấp nháy miễn phí tại các trò chơi không được truyền hình thay vì giảm giá. Lưu ý: Bạn không có không gian trên dòng nửa chừng ( giữa các khu vực chơi) trong tháng Giêng và tháng Hai. Một thỏa thuận phải có tối thiểu 10 nhấp nháy mỗi trận đấu. 2. Trả lời các câu hỏi: - đàm phán là gì? Đưa ra một số ví dụ về đàm phán trong cuộc sống hàng ngày của bạn. Dialogue 8 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau: B: - Quý vị đại diện một công ty thời trang quốc tế với một thị trường trẻ lớn, đặc biệt là ở Anh. Bạn có muốn quảng cáo tại Premier League trận đấu bóng đá. Bạn có một ngân sách cho £ 10,000. Bạn muốn những điều sau đây: -. Quảng cáo điện tử tại các trận đấu trên truyền hình trực tiếp chỉ - tối thiểu là 10 nhấp nháy trong mọi trận đấu (một đèn flash = một phút). - Bạn thích vị trí dòng nửa chừng - bạn không muốn đằng sau mục tiêu, trừ khi bạn có được giảm giá tốt. - Bạn muốn đặt quảng cáo tại giữa bốn hoặc sáu trận đấu trong những tháng đầu của năm (tháng một-tháng ba). 2. Trả lời các câu hỏi: - Gì một nhà đàm phán phải chuẩn bị trước khi đàm phán? Dialogue 9 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau: Cả hai bạn đang ở trong một cuộc thảo luận về đầu tư vào giao thông công cộng. A: - Vị trí của bạn trong các cuộc thảo luận là về cơ bản để hỗ trợ đầu tư công vận chuyển. Làm điều này bằng cách tham khảo: lợi ích môi trường, cải thiện chất lượng cuộc sống, giao thông công cộng là rẻ hơn ....... Trong các cuộc thảo luận: - chấp nhận một số gián đoạn - bảo vệ lập luận của bạn - có thể lịch sự nhưng kiên. Bạn bắt đầu. 2. Trả lời các câu hỏi: - Các chức năng của một chủ tịch là gì trong một cuộc họp? Dialogue 9 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau: B: - Vị trí của bạn là để bảo vệ quyền tự do sở hữu xe hơi tư nhân. Tham khảo: tự do lựa chọn, không gian cá nhân (xe làm này có thể), kiểm soát thời gian ... .. Trong các cuộc thảo luận: - phản đối lập luận đơn giản cho việc mở rộng giao thông công cộng - làm gián đoạn khi bạn nghĩ rằng đồng nghiệp của bạn nói sai điều gì. - Trình bày lập luận của bạn . Đối tác của bạn sẽ bắt đầu. 2. Trả lời các câu hỏi: - Đặc điểm của các cuộc họp kinh doanh thành công là gì? Đối thoại 10 1. Thực hiện một cuộc đối thoại dựa trên các thông tin sau đây: A: Bạn là Hội nghị tổ chức cho Lake View Hotel. Bạn thuê không gian hội nghị: - Chi phí:. Thường $ 1,000 mỗi ngày cho cơ sở vật chất cho năm người - 50% không hoàn lại
đang được dịch, vui lòng đợi..
Các ngôn ngữ khác
Hỗ trợ công cụ dịch thuật: Albania, Amharic, Anh, Armenia, Azerbaijan, Ba Lan, Ba Tư, Bantu, Basque, Belarus, Bengal, Bosnia, Bulgaria, Bồ Đào Nha, Catalan, Cebuano, Chichewa, Corsi, Creole (Haiti), Croatia, Do Thái, Estonia, Filipino, Frisia, Gael Scotland, Galicia, George, Gujarat, Hausa, Hawaii, Hindi, Hmong, Hungary, Hy Lạp, Hà Lan, Hà Lan (Nam Phi), Hàn, Iceland, Igbo, Ireland, Java, Kannada, Kazakh, Khmer, Kinyarwanda, Klingon, Kurd, Kyrgyz, Latinh, Latvia, Litva, Luxembourg, Lào, Macedonia, Malagasy, Malayalam, Malta, Maori, Marathi, Myanmar, Mã Lai, Mông Cổ, Na Uy, Nepal, Nga, Nhật, Odia (Oriya), Pashto, Pháp, Phát hiện ngôn ngữ, Phần Lan, Punjab, Quốc tế ngữ, Rumani, Samoa, Serbia, Sesotho, Shona, Sindhi, Sinhala, Slovak, Slovenia, Somali, Sunda, Swahili, Séc, Tajik, Tamil, Tatar, Telugu, Thái, Thổ Nhĩ Kỳ, Thụy Điển, Tiếng Indonesia, Tiếng Ý, Trung, Trung (Phồn thể), Turkmen, Tây Ban Nha, Ukraina, Urdu, Uyghur, Uzbek, Việt, Xứ Wales, Yiddish, Yoruba, Zulu, Đan Mạch, Đức, Ả Rập, dịch ngôn ngữ.
- Là tôi sai...Và tôi đau...
- 氣乳
- Là tôi sai...Và tôi đau...
- By far the largest contributor for all i
- he's checking in at the airport
- anh ấy dành tình cảm chân thành cho tôi
- Elsa Wedding Dress เกมส์เจ้าหญิงเอลซ่าแล
- By far the largest contributor for all i
- ngon ngu va ban phim
- Tập thể lớp
- what is your name
- nó sốt rất cao
- tôi đã từng mơ ước trở thành thám tử
- Lumped-element or quasilumped-element re
- Trees are green in the summer
- Quantity versus Quality in Daily Lif
- Lumped-element or quasilumped-element re
- đường thẳng
- what's this ?
- pha chế coffee
- Được sự che chở bảo bọc của gia đình
- the designer window treatments in her ho
- Bởi vì nó thực sự rất hấp dẫn trong nhữn
- 곰 두 마리를 업은 듯 거대한 퍼 코트를 입고 그 곁을 지나가던 첸
