Coaching behaviour was viewed as a master-apprentice type of relationship in the 1950s [16]. It was only in the 1980s and 1990s that such behaviour was explored in the managerial context – in particular, the relationship between supervisor support and job satisfaction. For example, Bateman and Organ [17] stated that “... a person’s satisfaction results from the efforts of organizational officials”. Supervisor support creates “enabling relationships with others that make it easier for them to learn” [18]. In line with this thought, supervisor support is considered to facilitate employees’ learning and development [19]. From leader- member exchange (LMX) research, it is known that LMX is associated with the leader providing support and guidance to the member [20]. Moreover, Griffin and others [21] defined employee experiences of supervisor support as “the extent to which supervisors provide encouragement and support to employees within their work groups”, and found a positive relationship between supervisor support and employee job satisfaction. In the context of this study, it is postulated that the work context in a technology-driven environment is complex, and support needs to be given for the employee to interact with these complex technologies. Without support from supervisors, employees may feel stressful at work [22], and as a result may feel dissatisfied with their jobs [23]. From this argument the second hypothesis is formulated:
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