The communication process involves four basic elements, all of which are subject to interference, or
noise.
The process begins with a sender encoding a
message and then transmitting it over a channel to a
receiver, who decodes it. Feedback from receiver to
sender is essential. In successful communication, the
receiver decodes the message, understands it, and
then acts on it.
2 Recognize the major types of nonverbal com-munication in the workplace.
Six major modes of transmitting nonverbal messages
are hand and body gestures; facial expressions and
movements; posture; body placement; voice quality;
and clothing, dress, and appearance. Nonverbal
communication has been applied to help screen airline passengers as security risks.
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