rom: cavendish@hkg.com
Subject: Order DOA/149/HVM
Date: 01 March, 2006 08:24:36 GMT+06:00
To:namhoang@ud.edu.vn
Dear Professor Hoang
Thank you for your email dated 28 February. I was too sorry to hear about the water damage to the books, and will arrange for replacement copies to be sent free of charge by Federal Express, and advise you of the details tomorrow.
With regard to the damaged books, there is no point in returning them, but would you please keep them for a few days in case Federal Express wish to inspect the damage. I will submit a compensation claim to them shortly.
Please accept my apologies for any inconvenience caused. We use Federal Express almost exclusively for distribution and rarely have any problems.
Yours sincerely
Samuel Lee