f you're unhappy with a decision on a case, you can appeal within 30 days of the case being closed.You'll need to provide new information in your appeal, which may include:A copy of your police reportPhotos showing the item doesn't match the listing descriptionTracking details showing the seller received your returnIf you have new information like this and would like to appeal, select Call us.Related help topicseBay Money Back Guarantee link opens in new windowSeller protection policy link opens in new windowResponding to a request when your buyer doesn't receive an item link opens in new windowImprove performance by staying in touch with buyers link opens in new windowBuyer protection requests and cases that impact seller performance
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